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FAQs

Q. Do you accommodate weddings at the castle?

A. We do not offer facilities for wedding ceremonies, wedding catering or pre-wedding and wedding photography.

Q. Can I buy tickets on the day?

Yes, on-line tickets are available to buy until 10.00am on the day of a visit, but you can still buy tickets at the castle's ticket office. 

Q. Do you have any guidance on access for the castle?

Yes, in our Plan Your Visit section there is advice on disabled access and via AccessAble website

Q. Can I bring my dog / pet into the castle and grounds?

A. Only Registered Assistance Dogs are permitted into the castle and grounds.

Q. Can I use a pram or pushchair in the castle?

A. Please note that for conservation and for practical reasons, prams & pushchairs need to be left in the ‘buggy park’ on the lower ground floor at the main Duke Henry visitor entrance to the Castle building.

Q. Are Historic Houses cards valid on event days?

A. No, the Historic Houses policy is that members' free entry is not valid for special event days. These are listed on our What's On page.

Q. Can I wear heely shoes / trainers in the castle?

A. You need to keep the wheels retracted inside the castle to prevent damage to the floors.

Q. Can we bring children's scooters into the castle and grounds?

A. For the safety of all of our visitors and staff, and for conservation and insurance reasons, please note that bicycles, roller skates, inline skates, skateboards, scooters, etc. are not permitted into, or allowed to be used in the Castle, grounds and gardens.

Q. Can I use the castle and grounds for a photo shoot?

A. We do not offer the castle and grounds for photo shoots.

Q. Are drones & model aircraft permitted ?

A. IMPORTANT - For the Health and Safety and privacy of visitors, staff, contractors, and residents - and for conservation and insurance reasons - please note that DRONES, UAVs, MODEL PLANES AND HELICOPTERS, etc. are not permitted into, or allowed to be used in or over the Castle, grounds and gardens.

The use of drones / UAVs etc is forbidden and any such use will be challenged and reported to the Police.

The use of drones / UAVs is governed by the Civil Aviation Authority (CAA) CAP 393 - Air Navigation: Order and the Regulations.

Unmanned aircraft with a camera are classified as an unmanned surveillance aircraft and operators are prohibited by the CAA Order and Regulations from flying within 30 metres of any individual, or within 50 metres of any vessel, vehicle or structure which is not under the control of the person in charge of the drone / UAV.

Also, please note that the Data Protection Act 1998 governs and restricts the collection of identifiable images of individuals.

 

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